This Privacy Statement explains how information about you is collected, used and disclosed by Petside, Inc. and our affiliates (collectively, “Petside,” “we” or “us”). This Privacy Statement applies to information we collect when you use our websites, mobile applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to different privacy statements.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Statement. If we make material changes to this statement, we will provide you with notice or obtain consent regarding such changes as may be required by applicable law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service applicable to your location.
Information we collect depends on how you interact with us, the Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and third-party data sources.
We collect information you provide directly to us. For example, we collect information when you create an account, post or reserve a listing, make a payment, write a review, communicate with other users through our Services or participate in any other interactive features of the Services. We also collect information when you participate in a contest, promotion or survey, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, postal address, phone number, photos, gender, and date of birth); pet information (such as breed, age, photos, veterinarian, and immunization status); tax information (including social security or other tax identification number for Service Providers) and any other information you choose to provide (including the content of any communications you send and receive through the Services).
We may also collect and store limited payment information from you, such as payment card type, expiration date and a portion of your payment card number; however, we do not store or have access to full payment card numbers as all transactions are processed by our third-party payment processors. If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to pay you for the Pet Care Services you provide via the Petside Service.
If you are a Service Provider, we and our third-party service providers may also collect certain personal information from you for purposes of verifying your identity or conducting a background check. In addition to the information we collect to set up your account, our third-party service provider collects details like Photo, passport, government identity card, or driver’s license in order to verify your identity In some cases, we may also collect information you provide about others, such as when you send an email to one of your personal contacts using our Services. In such case, we will use this information solely to fulfill your request, and not to otherwise send promotional communications to those contacts.
When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.
When you access or use our Services, we automatically collect information about you, including:
We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to mailing list providers, partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background checks and publicly available sources. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
We may use information about you for various purposes as described in this Privacy Statement or disclosed to you in connection with our Services, including to:
We may share with third parties information about you, including your personal data and communications, as follows or as otherwise described in this Privacy Statement:
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Petside takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, use, disclosure, alteration and destruction.
The information we collect may be stored and processed in your region, in the United States, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. The processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem. We take steps designed to ensure that the information we collect under this statement is processed according to the provisions of this statement and applicable law wherever the information is located.
We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.
You may request to update, correct or delete information about you at any time by logging into your online account. If you cannot do so from your account, you may write to us on [email protected]. We may decline requests that are unreasonable, excessive, prohibited by law, could adversely affect the privacy or other rights of another person, where we are unable to authenticate you as the person to whom the information relates, or are not required to be honored by applicable law. We may also retain cached or archived copies of information about you for a certain period of time.
You may choose whether you wish to receive marketing emails from Petside by updating your “Notifications” preferences under “Account Settings” in your online Petside profile. If you receive marketing emails and you wish to opt-out, you may also do so by clicking “Unsubscribe” in those emails. If you opt out of receiving marketing emails, we may still send you Service-related emails, such as those about your account or our ongoing business relations, and surveys or other informational communications that may have their own unsubscribe method.
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. If you are a Service Provider, however, certain Pet Care Services or features may require that you accept mobile app push notifications or alerts. If you do not want to receive these push notifications or alerts, then, in addition to adjusting the notifications in your mobile device, you must withdraw from providing such services or using such features. Further information about required acceptance of push notifications and alerts by Service Providers can be found in the Terms of Service applicable to your location (or as communicated to you elsewhere via the Petside Service).
As permitted by applicable law, we may send marketing and/or service related text messages to your mobile device. You may opt out of receiving some or all of these messages by updating your “Notifications” preferences under “Account Settings” in your online Petside profile (these settings are not available in-app). If you are a Service Provider, however, certain Pet Care Services or features may require you to receive service-related messages by text. If you do not want to receive these service-related text messages, then, in addition to adjusting your Notifications preferences, you must withdraw from providing such services or using such features. Further information about required acceptance of text messages by Service Providers can be found in the Terms of Service applicable to your location (or as notified to you elsewhere via the Petside Service).
If the processing of information about you is subject to European Union data protection law, you have certain rights with respect to that information:
If you have any questions, concerns, or complaints about this Privacy Statement, please contact us: [email protected]